Return & Exchange Policy

1. Eligibility for Returns & Exchanges

• Items must be unused, unwashed, and in the same condition that you received them.
• Items must be in their original packaging with all tags attached.
• Returns and exchanges must be initiated within **[Number] days** of the delivery date.
• Perishable goods, custom-made items, personal care products, and gift cards are non-returnable.
• Sale or clearance items are generally final sale and not eligible for return or exchange unless defective.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at supportshopy@gmail.com or through our Contact Us page within the eligible return period.
2. Provide your order number, the item(s) you wish to return or exchange, and the reason for the return/exchange.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back. Please do not send your item back without an RMA number.
4. Pack the item securely in its original packaging.
5. Ship the item to the address provided by our customer service team.

3. Shipping Costs for Returns

• If the return is due to our error (e.g., wrong item, defective product), we will cover the return shipping costs.
• For returns due to change of mind or customer error (e.g., wrong size ordered), the customer will be responsible for the return shipping costs.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **[Number] business days**. Note that it may take some time for your bank or credit card company to post the refund.

Late or missing refunds: Check your bank account first, then your credit card company, and then contact your bank. If the refund is still missing, contact us at supportshopy@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged, or if you require a different size/color (subject to availability). If you need to exchange an item, send us an email at supportshopy@gmail.com and follow the instructions provided by our support team.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) at supportshopy@gmail.com with photos of the damage and your order number. We will work with you to resolve the issue promptly.